If you are considering having a stove installation, and are not sure if it is possible or what is involved, the simple solution would be to get in touch.
Information, Advice & Education
You can email me at any time. However if you call or text, please be aware that I may be on an installation or busy servicing a stove or up a chimney so I may not be able to respond immediately. I aim to respond to any queries within 24 hours. I also ask that you contact me via phone during normal working hours. I love to give out information as I believe that good knowledge is a great thing.
I may be able to ascertain what your installation involves over the phone/email and hence give you a ball park figure. If you are keen on an installation I will organise a free site survey. If this is the case, I prefer to do the surveys during the day.
What is involved in a site survey?
Firstly it’s free – so no money is involved! I perform the surveys and they usually take anything from 30-60 minutes. If you’re in a rush, the survey can be performed within 10 minutes.
Before performing a survey, I will obtain as much information as possible mainly to ascertain if the installation is feasible and to give you a basic idea of cost. This way, unnecessary wasted time can be avoided for both of us!
I like to listen to what you want. This is important and if you have an idea of what you think it should look like, this is a great start. I’ll be able to inform you what is possible and feasible in relation to what you want, building regulations and your property. There may be several options for installations.
Don’t worry if you don’t know what you want as I’ve done hundreds of installations and can guide you into your choices.
During the survey I will take various measurements, inspect your chimney, loft, roof and stack (if you have them!). I will also give you lots of advice and information – don’t worry if you miss anything, I will have it all written (typed) down and will send you anything relevant via email.
From the information I have gained we will be able to put together your free quote which you should expect within 5 working days. The quote details all the information I have taken from the site survey so it is important that you read it and ask any questions that you may have regarding any issues detailed.
After the survey, you will also have a clear idea of what you want, what can be done and you’ll be able to get started making decisions on various choices you have. You’ll likely have some reading to do – or pictures to look at!